What services does ONS offer?
We provide a range of logistics solutions, including ocean freight, air freight, land transportation, warehousing, customs brokerage, global shipping, protection and packaging, and fast delivery services.
Where does Off And Sure operate?
We operate globally, connecting major trade hubs and providing services to businesses and individuals worldwide.
How can I get a shipping quote?
You can request a personalized quote by filling out our Online Quote Form or contacting our team via phone or email.
How do I track my shipment?
Use our real-time tracking tool on the website. Simply enter your tracking number to view your shipment's current status.
Can ONS handle fragile or high-value goods?
Yes, we provide specialized protection and packaging services to ensure the safe transport of fragile and high-value items.
How long will it take for my shipment to arrive?
Delivery timelines depend on the mode of transport, destination, and service selected. Contact us for specific details related to your shipment.
Does ONS offer express delivery?
Yes, we provide fast delivery services for time-sensitive shipments, ensuring prompt and reliable transport.
What happens if my shipment is delayed?
While we strive to ensure timely delivery, delays can occur due to unforeseen circumstances. Our team will notify you promptly and provide updates.
What payment methods does ONS accept?
We accept various payment methods, including credit cards, wire transfers, and online payments. Specific options will be outlined during the booking process.
Are there additional fees for customs brokerage or special handling?
Additional fees may apply for specialized services. These will be clearly communicated before you confirm your booking.
How can I contact customer support?
You can reach our customer support team 24/7 via our contact us page.
Can I modify or cancel my shipment after booking?
Modifications or cancellations depend on the shipment status. Contact our support team as soon as possible for assistance.